Shuttlewire LLC ("we," "us," or "our") operates the website at shuttlewire.com and its associated brand pages, including Right Size Design and Silverline Florals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a request through any of our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, and phone number submitted through our contact or order forms.
- Service request details — information you provide when requesting a consultation (Right Size Design) or a floral arrangement (Silverline Florals), including recipient names, facility names, and preferences.
- Usage data — standard web server logs including IP address, browser type, pages visited, and referring URLs, collected automatically when you visit our site.
- Booking data — if you schedule an appointment through our Cal.com integration, your booking information is subject to Cal.com's Privacy Policy.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and fulfill service requests
- Process and coordinate floral arrangement orders
- Schedule and manage HVAC consulting appointments
- Send transactional emails related to your request
- Improve our website and services
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information with trusted service providers who assist us in operating our website and delivering our services, including:
- Email delivery providers (for sending confirmations and notifications)
- Scheduling platforms (Cal.com) for appointment booking
- Hosting and infrastructure providers
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
We may also disclose your information if required by law, court order, or governmental authority.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service request records are retained for a reasonable period to support follow-up communications and service delivery.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the site.
We do not currently use third-party advertising cookies or cross-site tracking.
6. Third-Party Links
Our website may contain links to third-party websites, including Cal.com and other service providers. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain data processing activities
To exercise any of these rights, please contact us at [email protected].
9. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: